⭐ MamaRoast Return & Refund Policy

Your satisfaction means everything to us.

At MamaRoast, every product is made with care, hygiene, and honesty. If something isn’t right, we’re here to help. Please go through our return policy to ensure a smooth and quick resolution.

 

⭐ Before You Open the Package (Important)

To help us verify any damage or issues, we kindly request customers to record an unboxing video while opening their package.
This helps us process returns, replacements, or refunds faster and more accurately.

A clear unboxing video is required for:

  • Damaged products

  • Missing items

  • Incorrect items received

Thank you for supporting small businesses and helping us serve you better.

 

⭐ Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • Packaging should be intact and unopened.

  • A return request must be made within 2 days of delivery.

  • Unboxing video must be provided for damage/defect claims.

 

❌ Items Not Eligible for Return

Due to the nature of our products, we cannot accept returns for:

  • Perishable or food items

  • Customised or personalised products

  • Health & personal care items

  • Gift cards or promotional giveaways

  • Downloadable or digital products

(We will still help if the item is damaged or incorrect — just share your unboxing video.)

 

⭐ How to Initiate a Return

To request a return or replacement:

  1. Contact us within 2 days of delivery at:
    📧 help@mamaroast.shop
    📞 9958778992

  2. Share your order details + unboxing video.

  3. Once approved, we’ll guide you on how to ship the item back to us.

Return shipping charges are covered by the customer unless the product is damaged or incorrect.

Returned items must reach us within 2 days of return approval.

 

⭐ Refunds

After we receive and inspect your item:

  • Approved refunds will be processed to your original payment method within 2 days.

  • Shipping fees are refundable only if the error is on our end.

  • Refunds may take up to 4 days to reflect depending on your bank or payment provider.

 

⭐ Exchanges

We replace items only if they arrive damaged or defective.
For an exchange, contact us at 9958778992.
Exchanges depend on stock availability.

 

⭐ Non-Returnable Items

For health and safety reasons, we cannot accept:

  • Used or opened products

  • Altered or damaged packaging

  • Sale/clearance items (unless defective on arrival)

  • Items without original labels or seals

 

⭐ Gifts

If marked as a gift and shipped directly to you, you’ll receive a store credit for approved returns.
If the giver received it first, the refund will be issued to them.